FAQ's (COVID-19 Edition)

Where is my parcel?

Deliveries may be a bit slower than usual as we work with our delivery partner to ensure the health and safety of their staff. We can assure you the package has left our warehouse, as we are packing up a storm to dispatch your orders ASAP to minimise delays on our end. Your parcel may look like it has not moved on your tracking reference- it’s definitely left our warehouse and it’s on it’s way to you! We’re sure you’re all desperate for a drink, and we’re so humbled to be to sharing our wine with you and we wholeheartedly appreciate your patience and support!

Can I pick up my order?

Absolutely! You can either pick up from our Gumeracha winery or our St Mary's warehouse! Best times are Monday - Friday between 9am and 4pm, just give us a heads up before you arrive!

Are your wines natural?

Without a firm definition of what natural wine is, it leaves this question in a really frustrating space for both ourselves and customers! Although the French have recently attempted to put firmer definitions around Natural Wine (see here) there’s still many questions left unanswered across other continents.  
We really like the definition from RAW Wine Fair (the largest natural wine fair in the world) that natural, artisan products are:
  • Organic grapes, grown without the use of artificial chemicals.
  • Wine prepared by hand using artisanal techniques.
  • Made using traditional winemaking processes that enable balance.
  • Creating a living wine, with low intervention in the cellar.
  • Promoting wellbeing in individuals & communities.
[This is where we put our necks on the proverbial chopping block]  
In regards to the above criteria: some of our wines are natural wines, some are yet to become natural wines, but they’re really close.

We say yet to become because we wholeheartedly believe in the natural wine movement although we are still trying to learn how to properly achieve that whilst not sacrificing deliciousness. 

To date, we’ve managed to wrangle wild yeast, avoid acidification, f*** off fining agents, reduce irrigation, say no to pesticides, fungicides and have reduced herbicides on the vast bulk of the vineyards we source from, with the exception of one spray used prior to budburst to remove undervine growth (although we’re experimenting with inter row cropping to naturally compete with this). 
Some of the vineyards we source from are indeed certified organic, some are managed organically but have no certification - and others are simply under confident to risk their farms with procedures they don’t understand (yet).  
Our next aim is to acquire our own vineyard to utilise as a model for other growers, giving them the confidence they need to take the measured risks required to produce tasty (and stable) fruit.

We are moving away from filtration (our Untamed Wines are unfiltered) and other forms of technology (we don’t use temperature control for ferments either) - although we’re open to exploring this if it can be sustainably powered via solar and even then - only after fermentation and only if it’s used to clarify the wine - it’s all still a learning process for us

And it’s this transparency that we hope to bring to the natural wine world - putting ourselves out there and saying: we want to do better - and we’re actively seeking out sustainable ways to do so with a very specific methodology applied to bettering ourselves each vintage. 

To fuel this stance even further, we’ve become a Certified B Corporation which is a third-party verified standard for environmental and social sustainability backed by data and legitimate measurement. It is now in our charter that we cannot grow our company without also growing our community, our team, our suppliers and the environment.

To be honest, we don’t know if all of that makes us natural - we just focus on doing things the right way, for the right reasons to share more delicious wine with more people.

Is our wine preservative free?

Typically when talking about preservatives, most are referencing the levels of sulphur (or sulfites) in a wine. The fermentation process naturally produces levels of SO2 in wine - and therefore no wine is really SO2 free - but in terms of additions of additional SO2, we typically top out at 50ppm of total SO2 - and this is largely added to wines a couple of weeks prior to bottling to ensure that wines are as tasty when they’re in your home, as they are in our cellar.
For the Geeks: having wines with naturally elevated acidity (i.e. a lower pH) allows us to have less overall SO2 addition, as it favours being in a ‘Free State’ rather than a ‘Bound State’.  

What is skin contact wine?

It’s wine that’s been fermented with it’s skins in contact with the juice! We’ve been making it for thousands of years - all red wine is skin contact wine - but that’s kind of obvious isn’t it?
What isn’t so obvious is the phenomenon of ‘orange’ or ‘amber’ wine which is a skin contact style of wine, but made with white grapes, instead of red grapes - rendering the wine with an orange-coloured hue, lifted aromatics and a tannic profile. It’s a very scrumptious style of wine!
Think of it a bit like this: 
White Wine (Little or No Skin Contact) - White Grapes
Rosé (Little Or No Skin Contact) - Red Grapes
Amber Wine (Lots Of Skin Contact) - White Grapes
Red Wine (Lots of Skin Contact) - Red Grapes
Note: There’s plenty of derivatives of the above - Rosé can be made by simply blending white wine with red wine too! This merely illustrates things a touch better! 

Can I do express shipping? 

Absolutely! BEFORE placing your order, please get in touch with us at orders@ochrenation.com.au and we can show you pricing and organise this for you!

I changed my mind with my order - how can I change my order items?

Email us straight away at orders@ochrenation.com.au and we’ll sort this out as quick as we possibly can!

Oops! Wrong delivery address- how do I fix this?

Email us straight away at orders@ochrenation.com.au and we’ll sort this out quick as we possibly can!

Your Cart

Your cart is currently empty.
Click here to continue shopping.